Not a fan. Went in looking for a specific item. They swore what they had would work, but didn't. Wasted half a day. Sales is one thing, helping is another. Won't return. Had to drive to Carthage to get what I needed. Should have started there.
In the past, I had only purchased smaller items I needed, and never really considered prices. I think you just assume you are paying a little more for convenience. I was wrong! This year, I have had the opportunity to purchase several more costly items, that warrant comparing prices. Such as, bulk lumber, a decorative entry door, French doors, custom tile showers, and others. I admit, I was surprised how competitive their prices are compared to the larger box stores. But, I was equally impressed with the variety of items available. Each time I sat down with a specialist, who discussed options, but more importantly asked the questions necessary to ensure I was not only getting what I wanted, but getting the proper size or quality, I actually needed, as well. Their convenience and fair prices, brought me in occasionally, but the exceptional service, and attention to detail, created a loyal customer, for life.
I bought my screen door here,the people were real nice, door was reasonably priced
I have given them the benefit of the doubt too many times. This was my last time trying to do business here. Worst customer service ever!!! No one will ever help you, I have been in at least 1/2 a dozen times and it is always the same. Employees just stand around and talk to each other. I have gone to the front counter to ask for help and stood there listening to the employee's talk to each other, and not about work stuff, and refuse to even accnolige I was there. That had happened at least 3 times. I have never left this store not completely infuriated with the employee's. Worst customer service experience ever, I will not be back!
Isenhower Lumber Inc is a US Hardware Store based in Lamar, Missouri. Isenhower Lumber Inc is located at 903 Gulf St, Lamar, MO 64759, USA.
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